Service & Warranty

Frequently Asked Questions



Before submitting your service request, please read the Warranty handbook supplied during your pre-possession inspection. Year end concerns should be submitted about 10 months after your possession date to ensure service can be initiated prior to the one year warranty date of your home.  

Abbey Lane Homes will respond in a timely manner if we have either the service request form supplied filled out and returned or alternatively a written detail of your concern(s) submitted. We require the following information :


Contact info – phone / email

Project & Building

Suite or Unit

Civic address

Possession date

Detail of issue / concern(s), location(s) and occurrence(s) – if applicable. 

Attach pictures if possible.


Send your service request to us :

Email :

Fax : 780.423.1167

Mail : Suite 200, 10568 109 Street NW, Edmonton Alberta T5H 3B2

Inquiries will be viewed within 72 hours of receipt and contact made by our Field Rep. within 2 weeks to arrange an appointment to assess your warranty concern(s).

Appointments are made between the hours of 8am & 4pm, Monday through Friday.

In case of After Hour Emergencies (ie. Water, Heat or Power) – please contact your Condo Associations Management Teams and / or refer to your Walk-through kits for Emergency Numbers for Sub-trades as necessary.



What is a condo (condominium)?

A condominium does not refer to a style of dwelling but a form of ownership. With a condominium you own the space within your walls, floor and ceiling with a common ownership interest in the common areas, which are shared by all owners.


Can I use my RRSP for my down payment when purchasing a condo?

One great source of funding for the down payment on your condo is your Registered Retirement Savings Plan (RRSP). The Canadian government's (HBP) allows you to borrow up to $25,000 from your RRSP tax-free for a down payment. However, this is only an option for first-time homebuyers and, since the HBP is considered a loan, it must be repaid to your RRSP within 15 years.


What is the structure of the Condo Board and how does it function?

An association or Condo Board is the group that runs and manages the affairs of the condo building. The association's financial, political and legal conditions are very important to your investment and quality of life. A condominium association periodically elects a board of directors from the individual unit owners in the condominium. The members of the board of directors usually serve on a volunteer basis. The board of directors acts as the governing body for the condominium and have control over what is permitted to take place within individual units and what is permitted to take place with respect to the common elements.


Does my new Abbey Lane Homes condo come with a warranty?

Yes, your new condo home is covered under the Alberta New Home Warranty Program. Please contact your sales person for complete details on what is covered and for what length of time.


Abbey Lane Homes

Suite 200, 10568 109 Street NW

Edmonton AB T5H 3B2

Phone : 780.425.2884

Fax : 780.425.2228

Email :

Our Current Projects Websites

The Quay at Terwillegar

Solara at Skyview

VIP at Californian Parkland

Aspen Park in Sherwood Park

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